Privacy Policy

We strive to provide outstanding services and experiences around the world. We recognize that privacy is an important issue. We have developed this Privacy Statement to explain the practices of and its direct and indirect subsidiaries regarding the personal information we collect from you or about you.

Personal Information We Collect

This will include:

  • Personal information about you (Eg. your name, address, and email address) when you make a booking from our website.
  • Details of transactions you carry out through our website and details of the fulfillment of your orders.

We may only collect and process personal data collected and/or processed on behalf of a hotel in accordance with that hotel’s instructions. We cannot process it in any other way or for any other purpose.

  • To use your personal information for reserving rooms and/or other services for you at that hotel.
  • To pass on your financial details to the hotel and/or appropriate third party (for example, credit card company) for the purpose of confirming or paying for a reservation (please note any credit card details will not be retained by us).
  • To use your information for marketing purposes (where you agree to this); and
  • To pre-complete forms and other details on our website to make your next visit to our website easier

In addition we collect other personal information in certain cases, such as:

  • Surveys: We may request demographic data or other personal information in customer surveys.
  • Online Accounts: When you register an online account we also ask you to select a username and password.
  • Social Media: If you choose to participate in sponsored social media activities or offerings, we may collect certain information from your social media account consistent with your settings within the social media service, such as location, check-ins, activities, interests, photos, status updates and friend list. You should understand that you may be subject to the terms and conditions and any privacy policies of the social media site and is not responsible for your activities on social media sites.

Use of Personal Information Collected About You

We use your personal information to provide the services you request from, or which are part of a program you have joined or a purchase you have made. We also use your personal information to provide you with information about your booking and access to specific account information for administrative purposes. In addition, we may use your information to: improve Bayonbooking services; provide you with the expected level of hospitality; ensure our site, products and services are of interest to you; process enrollments and applications; and facilitate collections. We also use the information to provide or offer you newsletters, promotions and featured specials, other marketing communications, product or service awareness marketing, to conduct surveys. We may provide these communications online, via email, and telephone. We may share personal information with providers of on-property services that provide services such as hotel, guest house owner.

Personal Information From Children

We do not knowingly collect personal information from individuals under 18 years of age. As a parent or legal guardian, please do not to allow your children to submit personal information without your permission.

Mobile and Location-Based Services

To book a reservation from a mobile device or one of our apps, you will be required to enter some personal information. We provide mobile apps that can be downloaded to smart phones. These apps have a variety of functionalities that enhance the customer experience. In addition to providing services, our apps may collect personal and other information that will be used in accordance with this Statement.

Links to Third-Party Websites

Our site and our mobile applications may contain links to third parties' websites. Please note that we are not responsible for the collection, use, maintenance, sharing, or disclosure of data and information by such third parties.

If you provide information on third-party sites, the privacy policy and terms of service on those sites are applicable. We encourage you to read the privacy policies of websites that you visit before submitting personal information.

Links to Third-Party Websites

We have put reasonable technical and organizational measures in place to ensure that users’ personal information is not misused, accidentally destroyed, lost or altered within our server environment. However the internet is an open system and we cannot guarantee that unauthorized third parties will never be able to defeat these measures or use your personal information for improper purposes.

User Choices

By filling in your personal details on our registration forms, you agree that we may use the information as set out in this policy, and as explained on the registration pages.


A cookie is a small file which is placed on the user’s hard drive during a visit. This file allows the user to move quickly and easily around our website. It is used to identify returning users and to identify subscribers and registrants (a registrant – and subscriber – will have the cookie linked to their e-mail address as a way of identifying them). This means that if you are a registrant or subscriber, you will not have to login each time you visit. We also use a cookie to track a user’s sessions. We use this information to find out what site features are most popular so that we can develop in the light of our analysis of people’s usage. We also use cookies and the information we collect to show you relevant content and advertising.

You can delete cookies from your hard drive at any time. If you delete these cookies, any settings such as your stored username and password will have to be reset when you log in again.

We use Google Analytics and other Google services that place cookies on a browser across the website. These cookies help us increase the website’s effectiveness for our visitors. These cookies are set and read by Google. We use data from Google Analytics Demographics, Interest Reporting and 3rd party audience data to help us understand how people find and use our site.

Retaining Personal Information

We retain personal information about you for the period necessary to fulfill the purposes outlined in this Statement.

Changes to this statement

We may make changes to our privacy policy from time to time. Regularly reviewing this page ensures that you are always aware of what information we collect, how we use it and under what circumstances we will share it with third parties.

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